Returns & Exchanges
At KROM, we want you to be completely satisfied with your fashion investment. If your purchase isn't quite right, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier location and keep your receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing